Shipping policy

Thank you for shopping at Stapf Shop. We aim to make the shipping process simple and transparent. Please review the information below to understand how orders are processed and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Please note:

Orders are not processed or shipped on weekends or public holidays.
Processing times may be slightly longer during peak shopping periods.
You will receive an order confirmation after your purchase is completed.
A shipping confirmation and tracking information will be provided when available after your order has been dispatched.

2. Shipping Time

Our estimated standard shipping time is 3–6 business days after the order has been shipped.

Please note that delivery estimates are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.

3. Shipping Fees

We offer the following standard shipping rates:

Orders totaling $50.00 or more: Free standard shipping.
Orders below $50.00: A flat standard shipping fee of $4.99.

Applicable shipping charges will be displayed during checkout before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, when available.

Please allow some time for tracking information to become active after the carrier receives your package.

If you have questions about your shipment, please contact us at hello@stapfshop.us.

5. Shipping Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

Severe weather conditions.
Carrier service disruptions.
Public holidays.
High shipping volumes.
Incorrect or incomplete delivery addresses.
Other unexpected circumstances.

If we become aware of a significant shipping delay, we will make reasonable efforts to notify you and provide updated information.

If we cannot ship within the promised timeframe, we will provide the required delay notice and cancellation or refund options in accordance with applicable law.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately. We will try to correct it before the order is shipped, but changes cannot be guaranteed once fulfillment has begun.

7. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking around your delivery location and contacting the carrier first.

If the issue remains unresolved, please contact our customer support team. We will review the situation and assist you with the next steps.