Refund policy

At Stapf Shop, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we offer a 30-day return period under the conditions outlined below.

1. Return Period

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the item must meet the following conditions:

The item must be unused, unworn, and unwashed.
The item must be in its original condition.
Original tags and packaging should be included where applicable.
Proof of purchase or an order confirmation must be provided.

For clothing items, we cannot accept returns of garments that show signs of wear, washing, damage caused by improper use, or alteration.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: hello@stapfshop.us

Please include the following information in your email:

Your order number.
The item you wish to return.
The reason for the return.
Photos of the item, if it is damaged, defective, or incorrect.

Our team will review your request and provide instructions for the return process. Please do not send items back before receiving return authorization and instructions.

3. Return Shipping Costs

For standard returns due to personal preference, incorrect size selection, or a change of mind, the customer is responsible for the return shipping costs.

If an item arrives damaged, defective, or different from what was ordered, please contact us. After reviewing the issue, we will provide an appropriate solution, including return shipping arrangements when applicable.

Original shipping charges are generally non-refundable for standard change-of-mind returns.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If your return is approved:

The refund will be issued to your original payment method.
We aim to process approved refunds within 5–10 business days.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.

If your refund has not appeared after the expected processing period, please contact your payment provider or reach out to us for assistance.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs showing the issue. We will review the information and work with you to arrange an appropriate resolution, such as a replacement or refund.

6. Non-Returnable Conditions

Returns may be declined if:

The item has been worn, washed, or altered.
The item has been damaged through improper use.
The item is returned outside the 30-day return period.
The item does not meet the stated return conditions.

Any applicable exceptions required by law will be respected.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We can generally accommodate cancellation requests before an order has been processed for shipment. Once an order has been shipped, it can no longer be canceled and must follow our return procedure.